Support & FAQ
Email us at mizanofficialapp@gmail.com — we read everything.
Frequently asked
› How do I manage or cancel my subscription?
On your iPhone: Settings → your Apple ID → Subscriptions → Mizan. Purchases and refunds are handled entirely by Apple, under Apple's policies.
› How do I restore my purchase on a new device?
Open Mizan's Settings → Restore purchases, signed in with the same Apple ID you bought with.
› Does my data transfer to a new phone?
Honest answer: Mizan uses an anonymous account for privacy. Your record restores on the same device after reinstalling, but moving to a new phone does not carry it over automatically today. [UPDATE THIS ANSWER IF ACCOUNT LINKING SHIPS.]
› How accurate are prayer times?
They are astronomical calculations from your location, computed on your device. They may differ by a few minutes from your mosque's timetable — follow your local mosque where it matters.
› How does the halal scanner decide?
A combination of public databases (Open Food Facts), an ingredient rule engine, and AI reading of photos. It is informational only — a reading, not a certification. See the disclaimers.
› Does the AI write Quran verses?
No. Every verse is drawn from a verified corpus bundled in the app — all 6,236 ayahs, Arabic and English. The AI only selects verses and writes the reflections around them.
› How do I delete my data?
Two steps, described plainly at How to delete your data.
› Is my spiritual record private?
Yes. No ads, no tracking, an anonymous account by design, and your record is readable only by you. The full picture is in the Privacy Policy.